AskPrice is a Shopify app that lets online stores show “Request a quote” and wholesale buttons and receive quote requests from their customers. This policy explains what information AskPrice handles, what it is used for, who else processes it and how to exercise privacy rights.
AskPrice is a product of TEORIENCE CORPORATION S.A.S. (“Teorience”, “we”), a Mexican company with tax ID (RFC) TCO260326E54 and registered address in Purépero, Michoacán, Mexico.
Customer data (the people who request a quote in a store): the merchant who installed AskPrice decides how it is used and is responsible for it. Teorience processes it on the merchant's behalf and only to provide the app.
Merchant data (the store, its staff, its settings and its subscription): Teorience is responsible for it.
2. Information we collect
From customers who request a quote:
what they enter in the quote form: name, email, WhatsApp or phone number, company, city or address, and message (the store chooses which fields to show);
the products, variants and quantities they ask about, and the options they choose (size, color, a text to engrave, a date or a design file uploaded with another app);
files they attach, if the store allows attachments;
whether they agree to receive marketing, if the store shows that checkbox;
what happens to the quote afterwards: status, quoted price, notes written by the store, and the history of emails and changes.
From merchants:
the store's domain and the access token Shopify issues when the app is installed;
the store owner's email, as Shopify provides it, to write to them about the account;
the app settings, including notification emails and the keys or addresses of the integrations the merchant connects;
the subscription plan and usage events within the app (for example, that the widget was activated).
The customer's IP address is used only at the moment of the request, to limit abuse, and is not stored in our database. We do not collect payment card details: quotes are paid in Shopify's checkout, and app subscriptions are billed by Shopify.
3. How we use it
to deliver each quote request to the store and let it reply, send a draft order and follow up;
to send transactional emails: the request to the store and, when the store turns them on, the confirmation, the quote and reminders to the customer;
to send quote data to the integrations the merchant connects (section 4);
to protect the service against spam and abuse;
to run the merchant's account: support, billing, onboarding emails to the store owner and aggregated usage metrics to improve AskPrice.
We do not sell personal information, we do not use it for advertising, and we do not use the store's customer data for our own purposes.
4. Who else processes it
Service providers that run AskPrice for us:
Shopify: the platform the app runs on; attached files are stored in the store's own Shopify Files.
Railway: application hosting.
Supabase: database, hosted in the United States.
Resend: email delivery.
Sentry: error reports from the app and the store widget. It is set up not to send personal data on purpose, but it receives the IP address each report is sent from.
Google reCAPTCHA, only if the store turns it on: it receives information from the customer's browser to tell people from bots, under Google's privacy policy.
Destinations chosen by the merchant: if the merchant connects them, quote data is also sent to Slack, Klaviyo or Mailchimp (these two only for customers who agreed to marketing) or to the webhook addresses the merchant sets. From there, the merchant's terms with each service apply.
We may also disclose information when the law requires it.
5. Where it is stored and for how long
The database is hosted in the United States, and connections to it and to our providers are encrypted (TLS).
Quotes are kept while the app is installed, so the store keeps its history. The merchant can delete quotes from the app at any time.
When a store uninstalls AskPrice, we delete its sessions and product rules right away. Shopify asks us 48 hours later to erase the store's data, and we then delete its settings, quotes and other records.
Attached files are stored in the store's Shopify Files, under the merchant's control. When a customer's data is erased, AskPrice deletes its links to the files, and the merchant can delete the files themselves in Shopify admin (Content > Files). Design files uploaded with another product-options app are stored by that app: AskPrice only keeps their link, which is erased along with the customer's options.
After an uninstall we keep an anonymous record, without the store's domain or any personal data, to understand why stores leave.
6. Privacy rights and data requests
Customers: because the store is responsible for its customers' data, requests to access, correct or delete it should go to the store. Shopify passes those requests on to AskPrice automatically:
access request: AskPrice emails the store a copy of that customer's quotes and attached files, so the store can answer;
erasure request: AskPrice removes the customer's details from their quotes, notes and history, deletes the links to their files and erases the product options they chose.
Customers can also write to us; we will pass the request on to the store and help it answer.
Merchants can see and export everything their customers submitted, in every plan, from the Quotes page of the app.
Merchants, and anyone whose data Teorience is responsible for, can exercise their rights of access, rectification, cancellation and objection (ARCO rights under Mexico's LFPDPPP), as well as the rights granted by the GDPR and other privacy laws, by writing to privacidad@teorience.com. We answer within 20 business days.
7. Cookies and local storage
The store widget does not set cookies. It keeps the quote cart in the browser's local storage (key “qp_cart”) so products are not lost between pages; it holds only the products, their quantities and the options chosen for them, and each product expires after 7 days.
AskPrice does not use tracking pixels or advertising trackers. If the store turns on reCAPTCHA, Google may set its own cookies.
8. Security
We verify the signature of every request that comes from the store (app proxy) and of every Shopify webhook, limit the rate of requests, encrypt connections, and each store can only access its own data. No system is infallible: if a security incident affects personal data, we will tell the affected merchants without undue delay and as the law requires.
9. Changes to this policy
We will publish any change on this page with a new date. If a change is important, we will also let merchants know.